FAQ’s
Moreton Bay Home Services Frequently Asked Questions
When hiring a professional for your cleaning needs in Moreton Bay, it is normal to have lots of questions. We have placed some of our most frequently asked questions below. Our goal at Moreton Bay Home Services is to provide exceptional service from the moment you enquire to the time you receive your final product. With more than 45 years of experience in the cleaning industry, we are so excited to share our knowledge with you. If you don’t find what you’re looking for, give us a call. We’ll be more than happy to answer all your questions.
General Questions
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We proudly serve the Moreton Bay region, including the Sunshine Coast and Brisbane. If you're unsure whether we cover your area, please contact us for more information.
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You can book a service by calling us directly, sending us an email, or filling out the contact form on our website. Our team will get back to you promptly to schedule your appointment.
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Yes, we stand by the quality of our work. If you're not satisfied with any aspect of our service, please let us know, and we'll make it right.
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Absolutely! We understand that every business has unique needs. We offer tailored cleaning plans to suit your specific requirements and preferences.
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Yes, all our cleaners are fully insured and have undergone thorough background checks. We prioritize the safety and security of our clients and their properties.
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Yes, it is quite ok, but we do ask that you secure your pet/s before we arrive.
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Payment is due the day the service is performed. You may pay by cash, Visa, or Mastercard.
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We understand that the unexpected can sometimes be unavoidable, but if you do need to cancel, we ask that you do this asap. At least 24 hours’ notice to cancel or reschedule your appointment is appreciated.
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Yes absolutely.
Also, real estate agents require a receipt for professional services undertaken like carpet cleaning and pest control. We will provide these for you, once payment is received to help ensure your bond is refunded.
External House Washing
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It is recommended to wash your house exterior at least once a year to maintain its appearance and prevent buildup of dirt and mildew. Homes in areas with heavy rainfall or close to the sea may benefit from more frequent washing.
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Our professional team uses appropriate pressure settings and techniques tailored to different surfaces, ensuring your home is cleaned effectively without causing damage.
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To prepare for an external house washing service, please ensure all windows are closed, and any outdoor furniture, decorations, or fragile items are moved away from the house. Our team will handle the rest.
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No, you don't need to be home. However, please ensure we have access to water and that any necessary preparations, such as closing windows and moving items away from the house, are completed.
Bond Cleaning
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The duration of bond cleaning depends on the size and condition of the property. We'll provide an estimated timeframe when you book the service.
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We offer a satisfaction guarantee for our bond cleaning service. If your property manager has any concerns, we can meet them at the property to discuss any issues.
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We strive to accommodate urgent requests. Please contact us as soon as possible, and we'll do our best to fit you into our schedule.
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Our Bond Cleaning service includes thorough vacuuming and mopping of all floor surfaces, scrubbing bathrooms and kitchens, dusting and polishing surfaces, cleaning windows and mirrors, and ensuring the property meets real estate standards.
Carpet Cleaning
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Drying time varies depending on the cleaning method and environmental conditions, but typically it takes between 4 to 8 hours. We recommend keeping the area well-ventilated to speed up the process.
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While we use advanced techniques to remove most common stains, some stains, especially if they are old or caused by certain substances, may be difficult to completely eliminate. We will assess and discuss the expected results with you beforehand.
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Yes, we use eco-friendly and non-toxic cleaning products that are safe for both children and pets.
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It is recommended to have your carpets professionally cleaned at least once a year to maintain their appearance and extend their lifespan. High-traffic areas or homes with pets and allergies may require more frequent cleaning.
Pest Control
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The frequency of pest control treatments depends on the type of pests and the level of infestation. Regular treatments every 9 to 12 months are recommended for optimal protection.
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Yes, our treatments are designed to be safe for humans and pets. We use environmentally friendly products and follow strict safety protocols.
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Preparation steps may vary depending on the type of pest treatment. Generally, you should clear the areas to be treated, and inform the technician of any specific concerns.
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Yes, we offer pest control services for both residential and commercial properties. Our treatments are customized to address the specific pest issues and environments of each property.
Commercial Cleaning
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We provide commercial cleaning services for a wide range of businesses, including offices, retail stores, restaurants, schools, and medical facilities.
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Our commercial cleaning services are tailored to your needs and may include dusting, vacuuming, mopping, restroom sanitation, rubbish removal, and more. We will work with you to create a customized cleaning plan.
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Yes, we offer flexible scheduling for our commercial cleaning services, including after-hours and weekends, to minimize disruption to your business operations.
Stripping and Sealing of Floors
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It is recommended to strip and seal floors every 1 to 3 years, depending on the type of flooring, foot traffic, and wear. Regular maintenance will help preserve the floor's appearance and durability.
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Our stripping and sealing service is suitable for a variety of hard flooring surfaces, including vinyl, linoleum, terrazzo, and certain types of stone.
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Typically, floors can be walked on within a few hours after sealing. However, it may take up to 24 hours for the sealant to fully cure. We'll provide specific instructions based on the type of sealant used.
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The duration of the stripping and sealing process depends on the size and condition of the floors. Typically, the process can be completed within a day or two. Our team will provide a more accurate timeline during the consultation.
Gutter Cleaning
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Gutter cleaning prevents blockages that can lead to water damage, mould growth, and structural issues in your home. By keeping gutters clear, you ensure proper water flow away from your roof and foundation, protecting your property from costly repairs.
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It’s generally recommended to clean your gutters at least twice a year—once in the spring and once in the autumn. However, if your property is surrounded by trees or prone to heavy storms, more frequent cleaning may be necessary.
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If gutters aren’t cleaned, leaves and debris can build up and block the water flow, leading to water overflow. This can cause damage to your roof, walls, foundation, and landscaping, potentially leading to leaks, mould, and even structural issues.
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No, you don’t need to be home while we clean your gutters. As long as we have access to your property, we can complete the job and provide you with a report afterward, including any issues we may find.
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Yes, as part of our gutter cleaning service, we also flush out and clear your downpipes to ensure the entire system is working properly and water is flowing away from your home as intended.
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The time required depends on the size of your home and the condition of the gutters. For an average-sized home, the cleaning process usually takes 1-3 hours.
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Yes, we prioritize safety in all our work. Our team is fully trained and equipped with the proper tools, including safety gear, to perform gutter cleaning safely and efficiently.
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All debris removed from your gutters will be collected and disposed of responsibly. We make sure to leave your property clean and free of any mess after the job is completed.
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The cost of gutter cleaning varies depending on the size of your home and the condition of your gutters. Contact us for a free quote tailored to your specific needs.
Roof Cleaning
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Roof cleaning helps to remove mould, algae, and debris that can damage your roof over time. It not only improves the appearance of your home but also extends the lifespan of your roof by preventing issues like water damage and deterioration.
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It’s recommended to clean your roof every 1-3 years, depending on the climate, the amount of tree coverage around your home, and how quickly debris accumulates. If you notice mould or discoloration, it may be time for a cleaning.
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Yes, our roof cleaning process is safe and gentle. We use methods tailored to your roof type, ensuring we remove mould and algae without causing any damage to the roofing materials.
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We use low-pressure washing (also known as soft washing) and environmentally-friendly cleaning solutions to remove mould, algae, and dirt from your roof. This approach is safer for your roof than traditional high-pressure washing, which can cause damage to roofing materials.
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No, we take precautions to protect your landscaping during the roof cleaning process. We use eco-friendly cleaning solutions and cover or rinse plants and landscaping to ensure no harm comes to them.
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The duration of roof cleaning depends on the size and condition of your roof. On average, a roof cleaning can take anywhere from 2 to 5 hours. We’ll provide an estimate when we assess your roof.
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Common signs that your roof needs cleaning include dark streaks, green or black spots (indicating mould or algae), visible debris like leaves or branches, or signs of water not draining properly. If you notice any of these, it's time to schedule a cleaning.
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The cost of roof cleaning varies based on the size of your roof, the level of mould or algae present, and the overall condition of the roof. We offer free, no-obligation quotes, so feel free to contact us to get an accurate estimate.
High pressure cleaning of paths and driveways
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Over time, paths and driveways accumulate dirt, grime, and mould, which can make them slippery and unsightly. High pressure cleaning removes these contaminants, improving both the appearance and safety of your outdoor areas, and restoring their original look.
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The frequency depends on your environment and how quickly dirt and stains build up. Generally, it’s recommended to pressure clean your paths and driveway once or twice a year, especially after winter or if you notice mould or oil stains accumulating.
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No, our high pressure cleaning is safe for a wide range of surfaces, including concrete, stone, and pavers. We adjust the pressure to suit the material, ensuring effective cleaning without causing any damage.
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The time required depends on the size of the area being cleaned and the level of buildup. For an average driveway and path, the process typically takes 1-3 hours. We’ll give you an estimated time once we assess your property.
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Yes, it’s recommended to clear the area of cars, furniture, and any other objects that might get in the way of the cleaning process. This ensures we can access all areas and provide a thorough cleaning.
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Yes, pressure cleaning uses only water and high pressure to clean surfaces, so there are no harsh chemicals involved. For tougher stains, we may use eco-friendly, biodegradable cleaning solutions that are safe for the environment.
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Yes, we can pressure clean brick, stone, concrete, and other hard surfaces. We adjust the water pressure to suit the material, ensuring it is cleaned without causing any damage or dislodging the surface.
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The results can last anywhere from several months to over a year, depending on factors like weather conditions, the surrounding environment, and how quickly dirt or mould accumulates in your area. Regular maintenance will keep your paths and driveway looking their best.
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The cost varies based on the size of the area, the condition of the surfaces, and any additional services you may need. Contact us for a free quote, and we’ll provide you with a cost estimate tailored to your specific project.
Tile Cleaning (Internal and External)
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Over time, tiles and grout can accumulate dirt, grime, and stains that are difficult to remove with regular cleaning. Professional tile cleaning restores the natural beauty of your tiles and grout, eliminating deep-seated dirt and making your floors look like new.
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Yes, we offer cleaning services for both internal and external tiles. Whether it’s kitchen, bathroom, patio, or poolside tiles, we have the tools and expertise to clean and restore them to their original condition.
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The frequency depends on foot traffic and exposure to dirt. For high-traffic areas like kitchens, bathrooms, and outdoor patios, professional cleaning is recommended every 6-12 months. Low-traffic areas can be cleaned less frequently.
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Yes, our tile cleaning service includes deep cleaning of grout lines. Grout is porous and absorbs dirt and stains over time, so we use specialized techniques to restore the original color and cleanliness of the grout.
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We clean a wide variety of tiles, including ceramic, porcelain, stone, terracotta, slate, and more. We tailor our cleaning methods to the specific material to ensure a safe and effective cleaning.
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Yes, our cleaning process is safe for all tile types. We use non-abrasive, eco-friendly cleaning solutions that won’t damage the surface of your tiles. For delicate or natural stone tiles, we use special techniques to ensure a gentle but thorough clean.
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Yes, we specialize in removing tough stains, such as mould, mildew, and deeply embedded dirt. While some stains may require extra treatment, we do our best to restore your tiles and grout to their original condition.
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The time required depends on the size of the area and the condition of the tiles. For an average kitchen or bathroom, cleaning usually takes 1-2 hours. Outdoor areas or larger spaces may take longer. We’ll provide an estimated timeframe during our assessment.
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Tile cleaning costs vary based on the size of the area, the type of tiles, and the condition of the tiles and grout. Contact us for a free, no-obligation quote, and we’ll provide you with an accurate cost estimate for your project.
Resources
When hiring a professional for your cleaning needs in Moreton Bay, it is normal to have lots of questions. Take a look at our resources to guide you.